Returns & Exchanges

At PrimePrometics, we want you to feel confident in your beauty routine, which is why we offer a 30-day satisfaction guarantee on all our pro-age products. If a shade or formula isn't the perfect fit for your skin, we are committed to making it right through a simple exchange or full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Package Your Items

Securely place the products in their original packaging or a sturdy mailer to ensure they arrive back to us safely.

3

Print & Attach Label

Download your prepaid shipping label from the portal, print it out, and affix it clearly to the outside of your return package.

4

Receive Your Refund

Once our team receives and inspects your return, we will process your refund or ship your new exchange items within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing